Monthly memberships were automatically frozen when we stopped all programmes and activities on 18 March 2020. Members have the option to either restart their membership or keep their membership frozen. For those members who choose to restart their membership, this will begin on 14 September. In view of when we closed, the direct debit will not recommence until 1 November. Until this point, members will receive complimentary use of the leisure facilities. If you do not yet wish to start using the leisure facilities please email firstname.lastname@example.org to keep your membership frozen by 10 October.
All memberships. However, please bear in mind that with the phased reopening, our Active Forth team will not return to work immediately.
Annual memberships will have the number of days we have been closed added onto their existing expiry date.
New memberships will be available for customers who have not accessed our facilities before.
Requests to restart /freeze memberships must come from the direct debit holder. However, there are options to temporarily change your membership to another package such as an ALL IN Single membership. Your membership would be set to a single membership until your partner/friend wishes to restart. Please email email@example.com or call 01324 503300 and our team can go through these options with you.
If you don’t require any support from the Active Forth team specifically, in terms of physical or programming support then you can return to our clubs. Our Active Forth team are part of our phase 2 reopening plans and will return shortly after 14 September.
We are asking our customers to pre-book their visit by telephoning their venue of choice and pre-paying. In the interests of safety, there will be no features available e.g. wave machine, flumes and play equipment.
Yes you will receive a refund. Please email firstname.lastname@example.org with your name, activity, date and venue to facilitate this.
Yes, we will extend the voucher for another six months beyond the expiry date.
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