Bookings & Payments

Latest Updates

  • What happens to my Health and Fitness pay monthly membership now?

    Monthly memberships were automatically frozen when we stopped all programmes and activities on 18 March 2020. Members have the option to either restart their membership or keep their membership frozen. For those members who choose to restart their membership, this will begin on 14 September. In view of when we closed, the direct debit will not recommence until 1 November. Until this point, members will receive complimentary use of the leisure facilities. If you do not yet wish to start using the leisure facilities please email to keep your membership frozen by 10 October.

  • What Health and Fitness membership types will be available to restart when you reopen?

    All memberships. However, please bear in mind that with the phased reopening, our Active Forth team will not return to work immediately.

  • What about annual and other prepaid Health and Fitness memberships?

    Annual memberships will have the number of days we have been closed added onto their existing expiry date.

  • Will you be offering new Health and Fitness memberships?

    New memberships will be available for customers who have not accessed our facilities before.

  • What if I’m in a group or joint Health and Fitness membership and I’m the only one who wants to unfreeze the membership?

    Requests to restart /freeze memberships must come from the direct debit holder. However, there are options to temporarily change your membership to another package such as an ALL IN Single membership. Your membership would be set to a single membership until your partner/friend wishes to restart. Please email or call 01324 503300 and our team can go through these options with you.

  • If I am on the Active Forth exercise referral programme or follow on membership will I be able to gain access?

    If you don’t require any support from the Active Forth team specifically, in terms of physical or programming support then you can return to our clubs. Our Active Forth team are part of our phase 2 reopening plans and will return shortly after 14 September.

  • I want to go swimming with my family. Do I have to pre-book this?

    We are asking our customers to pre-book their visit by telephoning their venue of choice and pre-paying. In the interests of safety, there will be no features available e.g. wave machine, flumes and play equipment.

  • My child’s sports/swimming lessons have been cancelled, will I get a refund?

    Yes you will receive a refund.  Please email with your name, activity, date and venue to facilitate this. 

  • I have an Afternoon Tea voucher which expired at the end of March 2020. Will this be extended?

    Yes, we will extend the voucher for another six months beyond the expiry date.

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