Falkirk is currently in level 0 with reduced services and facilities available. Please find our latest COVID-19 updates here

Callendar House

Latest Updates

  • When does Callendar House officially reopen to the public?

    Callendar House has been open since April 2021

  • Is the Tea Room Open?

    The Tea Room is open with table booking open now online here and by phone 01324 506850.

    The Tea Room has a reduced capacity to allow for social distancing and there are also hand sanitisers, floor markers and a one-way system in and around the Tea Room. Customers will be required to wear a mask when entering and moving around in the Tea Room but in line with Government guidance can remove them when seated.

    Hot drinks and snacks can be purchased in the gift shop to takeaway.

  • When will you be offering Afternoon Teas?

    The Afternoon Tea offer will be available from 30 April on Saturday and Sundays with booking available online and over the phone from 14 April.   For customers with gift vouchers, if the gift voucher was purchased online, they can book their table online.  If the voucher was purchased in person, please call 01324 503770 to book.  You can also book take away Afternoon Tea over the phone.

  • When I arrive where do I enter?

    Please enter via the side door which will be signposted. This new entrance is wheelchair accessible too. You will now exit through the gift shop and the main entrance.

  • Can I use the lift?

    Yes, the lift will still be usable.

  • What safety measures have you put in place?

    A range of new safety measures have been put in place in line with Scottish Government guidelines. This includes pre-booked timed entry, mandatory face coverings, enhanced cleaning, sneeze screens, hand sanitising stations and one-way routes to assist with social distancing.

    We want you to have a safe and enjoyable visit. During your visit, we ask you to:

    Please keep your distance from others (1m).

    Use the hand sanitiser provided on entry.

    Wash your hands often.

    Follow the floor markers for directions and please ensure you keep to these.

    Face coverings must be worn by visitors over 5 years old.

    Please do not visit the museum if you or anyone in your household has any symptoms of Coronavirus.

  • Do I have to pre-book my visit or can I walk up?

    In order to adhere to the Scottish Government’s Test and Protect scheme, we ask that visitors pre-book their free visit online. You will also be asked for all details of your party upon arriving. 

  • Is it still free to enter Callendar House?

    Yes

  • Is the gift shop open?

    Yes

  • Is the gift shop accepting cash?

    Where possible, we would prefer card payments for items in the gift shop.  

  • What is a relaxed visit?

    A relaxed visit is intended for people who may find it difficult to navigate Callendar House. These visits may be particularly beneficial to adults and children with complex support needs or with autism spectrum disorder and their families and carers. We will make sure that staff are on hand to help and if you are finding it difficult to follow the route, we can let you enjoy the areas you just want to see. We are offering three relaxed entry times per week.

  • How many people can I attend with?

    Up to 10 people from 4 households can visit the house or teashop together, as per the government guidelines on socialising indoors.

  • Have your opening hours changed?

    Our opening hours remain the same:  10am – 5pm, Wednesday to Monday.

  • Will the toilets be open?

    Toilets will be open on the first and second floors for use by one person at a time. A member of staff will be available to help you if needed.

  • What happens if there is an outbreak of COVID-19 linked to Callendar House?

    Collecting customer contact details is now a legal obligation (as of 14 August 2020) and as such Falkirk Community Trust will be collecting basic customer contact details for those visiting Callendar House. If a case of COVID-19 has been reported and linked back to Callendar House via the Test and Protect Scheme, NHS Scotland may contact the business by phone to request staff and customers’ details to allow contact tracing to take place.

  • How many people can I visit the tearoom with?

    As per government guidelines, you can attend with a maximum of 10 people from 4 households. Although children under 12 do not count towards the maximum numbers, we need to know they are coming, so please phone 01324 506850 to book a table if your party exceeds 10 once children under 12 are included.

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