Callendar House

Latest Updates

  • When does Callendar House officially reopen to the public?

    Callendar House reopens to the public on Thursday 10 September. You can pre-book your slot from Tuesday 8 September online. 

  • When I arrive where do I enter?

    Please enter via the side door which will be signposted. This new entrance is wheelchair accessible too. You will now exit through the gift shop and the main entrance.

  • Can I use the lift?

    Yes, the lift will still be usable.

  • What safety measures have you put in place?

    A range of new safety measures have been put in place in line with Scottish Government guidelines. This includes pre-booked timed entry, mandatory face coverings, enhanced cleaning, sneeze screens, hand sanitising stations and one-way routes to assist with social distancing.

    We want you to have a safe and enjoyable visit. During your visit, we ask you to:

    • Please keep your distance from others (2m).
    • Use the hand sanitiser provided on entry.
    • Wash your hands often.
    • Follow the floor markers for directions and please ensure you keep to these.
    • Face coverings must be worn by visitors over 5 years old.
    • Please do not visit the museum if you or anyone in your household has any symptoms of Coronavirus.
  • Do I have to pre-book my visit or can I walk up?

    In order to adhere to the Scottish Government’s Test and Protect scheme, we ask that visitors pre-book their free visit online. We have also limited the number of visitors to 6 every half hour. Please do not attend with more than 2 houeholds.

  • Is it still free to enter Callendar House?

    Yes

  • Why is the Tea Room not open and when will it reopen?

    The Tea Room requires further safety precautions to be put in place, but we didn’t want to stall the re-opening of the House itself. We are working to open the Tearoom within the coming weeks, so please watch this space. 

  • Are the exhibitions still in place?

    Yes, our temporary exhibitions ‘Uprooted’ in the Park Gallery and ‘The Waters of Life’ in the Second Floor Galleries will be running until 27 September and 31 October, respectively. The permanent collection is also available to view.

  • Is the gift shop open?

    Yes

  • Is the gift shop accepting cash?

    Where possible, we would prefer card payments for items in the gift shop.  

  • What is a relaxed visit?

    A relaxed visit is intended for people who may find it difficult to navigate Callendar House. These visits may be particularly beneficial to adults and children with complex support needs or with autism spectrum disorder and their families and carers. We will make sure that staff are on hand to help and if you are finding it difficult to follow the route, we can let you enjoy the areas you just want to see. We are allowing three relaxed entry times per week. 

  • How many people can I attend with?

    We have limited the number of visitors to eight every half hour.

  • Have your opening hours changed?

    Our opening hours remain the same:  10am – 5pm, Wednesday to Monday.

  • Will the toilets be open?

    Toilets will be open on the first and second floors for use by one person at a time. A member of staff will be available to help you if needed.

  • What happens if there is an outbreak of COVID-19 linked to Callendar House?

    Collecting customer contact details is now a legal obligation (as of 14 August 2020) and as such Falkirk Community Trust will be collecting basic customer contact details for those visiting Callendar House. If a case of COVID-19 has been reported and linked back to Callendar House via the Test and Protect Scheme, NHS Scotland may contact the business by phone to request staff and customers’ details to allow contact tracing to take place.

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