Following advice from the Scottish Government relating to social distancing measures to reduce the transmission of the virus (COVID-19), Falkirk Community Trust has taken the decision to close FTH. Falkirk Community Trust will offer a full refund and have requested customers who have paid in cash or booked in person to email email@example.com with the name of the show, date, venue, and your own details. Bookings made via our website or by phone will be refunded automatically. Falkirk Community Trust will aim to process refunds as soon as we can. FTH will be hosting some small-scale events in the next few months, following all government guidance on indoor events. Please check our website for up to date information on what events are going ahead.
FTH is starting to host some events subject to government guidance. Please check our website for updates. The Hippodrome has now reopened subject to government guidelines. More information and the full programme are available on our website.
To comply with the Scottish Government’s Test and Protect scheme, we ask that visitors pre-book their tickets online or by calling 01324 506850. Ticket sales will close 15 minutes prior to the screening. The full programme and advance sales are available on our website.
We have adjusted our schedule to enable staff to thoroughly clean the cinema between screenings and we will aim to open the doors 30mins before the start time.
To comply with The Scottish Government Test and Protect Scheme pre-booking is now essential. Currently, we are unable to provide tickets on the door before screenings. It is worth noting that due to our reduced capacity that tickets are on a first-come-first-served, so we urge you to purchase as much in advance as possible. Ticket sales will close 15 minutes prior to the screening.
At this time, we can only take bookings over the phone or online, we can only accept card payments.
There is no need to print your ticket out at home. You can just display it on your smart phone if you have one and show it to staff on arrival or quote a reference number if your booking was made over the phone.
No, you should not attend the cinema. Please inform us at the earliest opportunity so we can try to resell your tickets. Unfortunately, we cannot offer refunds but if we know a minimum of 2 hours before your film, then we can offer you a credit note for future use, minus the transaction fee.
If you have booked tickets and a change to the tier system means we must close the cinema, we will offer you a credit note for future use, minus the transaction fee.
All customers must provide their contact details when buying online or booking over the phone for us to be able to provide details to Test and Protect if necessary.
Yes. Our kiosk will still be serving the same delicious treats and hot drinks. The Hippodrome offers a wide range of snacks, popcorn, ice cream, hot and cold drinks to help create an epic cinema experience for all. You can pre-book our Tasty Treats packages when you book your tickets either online, in person or on the phone.
Please ensure you take all wrappers, cans and/or bottles home with you and please also be respectful of other customers when enjoying your snacks.
Only food and drink purchased in the venue can be consumed there. We have a range of reasonably priced snacks and drinks available from the kiosk before each film.
Yes. Face coverings are mandatory when entering and moving around the cinema unless you are exempt. You can take your face covering off when only to eat and drink when in your seat.
Yes, to keep our staff and customers safe, our staff (unless exempt) will always be wearing masks.
The building itself has been subject to extensive safety testing and has also met the requirements of VisitScotland’s “Good to Go” accreditation. We have also introduced reserved seating to ensure we adhere to social distancing, as well as a one-way system, hand sanitiser stations, sneeze screens and an enhanced cleaning regime.
Yes, our toilets will be open.
We are following the current Scottish Government Guidelines which state that up to 10 people from up to 4 separate households can attend together. Children under the age of 12 from these households do not count towards the total number of people permitted to meet or the maximum household numbers. Children under 12 do not need to maintain physical distance from others. Where an individual household includes more than 10 people, they can nevertheless meet as a single household even if the total number of people exceeds 10. Individual households must sit 1m apart while in the cinema.
Our ticketing system has been adjusted to ensure that there is 1m distance between groups in the cinema. This means that we have less available seats than normal, and we are also using seating area on the balcony to ensure we have enough space between groups.
Please speak to a member of staff on duty on the day, if possible we can accommodate seat changes. This is not always possible but the team will help you if they can.
Everyone is welcome at the Hippodrome and 2 designated wheelchair spaces have been retained in our seating plan. Please notify us at the time of booking and if you require additional information about our facilities and services please telephone 01324 506850 or email firstname.lastname@example.org or use the Neatebox welcome app.
This section gives useful information on the specific access that Hippodrome offers to diverse audiences regarding our venue and programme.
The entrance to The Hippodrome has a ramp and handrails. Wheelchairs can be accommodated in the lower auditorium (front row). Please advise Box Office staff when purchasing tickets if these are required.
An adapted WC is located on the ground floor.
There are designated disabled parking spaces on Hope Street and Hamilton Lane and in the nearby free carparks on Seaview Place, Register Street and Union Street.
Create a MyFCT account to save upcoming events and classes, and get recommendations tailored for you.
Already have an account? Log in
Enter your basic account information below. You'll use this to sign-in in future and on different devices.
Let us know your interests to get started on recommendations, and receive our top picks via email. Email preferences can be tailored in your account dashboard.
Please sign-in to see your saved events and recommendations.
No account? No problem! Get started
Please enter your email address and password.
has been added to your preferences.
has been removed off your preferences.
This is your basket area and allows you to add film, event and theater bookings and then checkout and pay all in one place.
Welcome - simply create your account today.
Great - simply browse through our range of items and add them to your basket.
No problem! If you've already registered with us, simply enter your email address and we'll email you a brand new one.
Once you've pressed, "SEND PASSWORD" check your email, copy and paste the details the next time you sign in.