We are currently updating our FAQs, please see our recent customer statement here advising of restriction changes across our venues.
To comply with the Scottish Government’s Test and Protect scheme, we ask that visitors continue to pre-book their tickets. Ticket sales will close 15 minutes after the screening start time. The full programme and advance sales are available on our website.
We have adjusted our schedule to enable staff to thoroughly clean the cinema between screenings and we will aim to open the doors 30mins before the start time.
To comply with The Scottish Government Test and Protect Scheme pre-booking is preferred. Ticket sales will close 15 minutes after the screening start time.
There is no need to print your ticket out at home. You can just display it on your smart phone if you have one and show it to staff on arrival or quote a reference number if your booking was made over the phone.
All customers must provide their contact details if attending the Hippodrome for us to be able to provide details to Test and Protect if necessary.
Yes. Our kiosk will still be serving the same delicious treats and hot drinks. The Hippodrome offers a wide range of snacks, popcorn, ice cream, hot and cold drinks to help create an epic cinema experience for all. You can pre-book our Tasty Treats packages when you book your tickets either online, in person or on the phone.
Please ensure you take all wrappers, cans and/or bottles home with you and please also be respectful of other customers when enjoying your snacks.
Only food and drink purchased in the venue can be consumed there. We have a range of reasonably priced snacks and drinks available from the kiosk before each film.
Yes. Face coverings are mandatory when entering and moving around the cinema unless you are exempt. You can take your face covering off only to eat and drink when in your seat.
Yes, to keep our staff and customers safe, our staff (unless exempt) will always be wearing masks.
The building itself has been subject to extensive safety testing and has also met the requirements of VisitScotland’s “Good to Go” accreditation. We will continue our enhanced cleaning regime and hand sanitiser stations and Perspex screens will remain.
Yes, our toilets are open.
There are now no restrictions on the number of people or households that can attend the cinema but we encourage you to pre-book your tickets in advance.
Everyone is welcome at the Hippodrome and we have 3 designated wheelchair spaces in the cinema. Please notify us at the time of booking and if you require additional information about our facilities and services please telephone 01324 506850 or email firstname.lastname@example.org or use the Neatebox welcome app.
This section gives useful information on the specific access that Hippodrome offers to diverse audiences regarding our venue and programme:
Following confirmation that most Covid restrictions in Scotland will end with the country moving “beyond level zero” from 9 August, it is now possible for theatres to re-open. A number of shows originally planned to take place in 2020 have been rescheduled to Autumn 2020. We will be in touch with all ticket holders in the first instance.
We would advise that you keep following our social channels and our website for the latest news on shows and events at FTH Theatre.
We re-opened the Hippodrome in May 2021, when COVID guidelines permitted us to do so. From Monday 9 August 2021, we will open to our full seating capacity although you will still be required to wear face masks for the duration of your visit (except when eating/ drinking).
No, you should not attend the cinema. Please inform us at the earliest opportunity so we can try to resell your tickets. Unfortunately, we cannot offer refunds but if we know a minimum of 2 hours before your film, then we can offer you a credit note for future use, minus the transaction fee.
If you have booked tickets and a change to the Scottish Government COVID guidelines means we must close the cinema, we will offer you a credit note for future use, minus the transaction fee.
Scottish Government guidelines no longer require us to ensure physical distancing in the cinema. Our seating plans have been reconfigured to our usual (pre-COVID) capacity.
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