Falkirk has moved out of the levels system. Everyone should continue to act carefully and remain cautious. Please find our latest COVID-19 updates here

FTH Theatre & Hippodrome

We are currently updating our FAQs, please see our recent customer statement here advising of restriction changes across our venues.

Latest Updates

  • How do I book The Hippodrome?

    To comply with the Scottish Government’s Test and Protect scheme, we ask that visitors continue to pre-book their tickets. Ticket sales will close 15 minutes after the screening start time. The full programme and advance sales are available on our website. 

     

     

  • When will I gain entry to the cinema?

    We have adjusted our schedule to enable staff to thoroughly clean the cinema between screenings and we will aim to open the doors 30mins before the start time.

  • Do I need to pre-book my tickets for The Hippodrome or can I still buy tickets on the door before the film starts?

    To comply with The Scottish Government Test and Protect Scheme pre-booking is preferred. Ticket sales will close 15 minutes after the screening start time.

  • Do I need to print out my cinema ticket?

    There is no need to print your ticket out at home.  You can just display it on your smart phone if you have one and show it to staff on arrival or quote a reference number if your booking was made over the phone.

  • Do I need to give my details for Test and Protect/trace at The Hippodrome?

    All customers must provide their contact details if attending the Hippodrome for us to be able to provide details to Test and Protect if necessary.

  • Will you be serving food and drinks at The Hippodrome?

    Yes. Our kiosk will still be serving the same delicious treats and hot drinks.  The Hippodrome offers a wide range of snacks, popcorn, ice cream, hot and cold drinks to help create an epic cinema experience for all.  You can pre-book our Tasty Treats packages when you book your tickets either online, in person or on the phone.

     Please ensure you take all wrappers, cans and/or bottles home with you and please also be respectful of other customers when enjoying your snacks.

  • Can I bring my own food and drink to the Hippodrome to consume during a screening?

    Only food and drink purchased in the venue can be consumed there. We have a range of reasonably priced snacks and drinks available from the kiosk before each film.

  • Do I need to wear a face covering at The Hippodrome?

    Yes. Face coverings are mandatory when entering and moving around the cinema unless you are exempt.  You can take your face covering off only to eat and drink when in your seat.

  • Will the staff be wearing face masks at The Hippodrome?

    Yes, to keep our staff and customers safe, our staff (unless exempt) will always be wearing masks.

  • What safety measures do you have in place at The Hippodrome?

    The building itself has been subject to extensive safety testing and has also met the requirements of VisitScotland’s “Good to Go” accreditation. We will continue our enhanced cleaning regime and hand sanitiser stations and Perspex screens will remain.

  • Will the toilets be open at The Hippodrome?

    Yes, our toilets are open.

  • How many people can I attend the cinema with?

    There are now no restrictions on the number of people or households that can attend the cinema but we encourage you to pre-book your tickets in advance.

  • I have access requirements and/or will need assistance during my visit to the Hippodrome

    Everyone is welcome at the Hippodrome and we have 3  designated wheelchair spaces in the cinema. Please notify us at the time of booking and if you require additional information about our facilities and services please telephone 01324 506850 or email bookings@falkirkcommunitytrust.org or use the Neatebox welcome app.

    This section gives useful information on the specific access that Hippodrome offers to diverse audiences regarding our venue and programme:

    • The entrance to The Hippodrome has a ramp. Wheelchairs can be accommodated in the lower auditorium (front row). Please advise Box Office staff when purchasing tickets if these are required.
    • An adapted WC is located on the ground floor.
    • There are designated disabled parking spaces on Hope Street and Hamilton Lane and in the nearby free carparks on Seaview Place, Register Street and Union Street.
  • Is FTH Theatre open?

    Following confirmation that most Covid restrictions in Scotland will end with the country moving “beyond level zero” from 9 August, it is now possible for theatres to re-open. A number of shows originally planned to take place in 2020 have been rescheduled to Autumn 2020. We will be in touch with all ticket holders in the first instance.

     We would advise that you keep following our social channels and our website for the latest news on shows and events at FTH Theatre.

  • Is the Hippodrome Cinema open?

    We re-opened the Hippodrome in May 2021, when COVID guidelines permitted us to do so. From Monday 9 August 2021, we will open to our full seating capacity although you will still be required to wear face masks for the duration of your visit (except when eating/ drinking).

  • I have symptoms of Covid-19 and have pre-booked cinema tickets. Should I still attend? Will I get my money back?

    No, you should not attend the cinema. Please inform us at the earliest opportunity so we can try to resell your tickets. Unfortunately, we cannot offer refunds but if we know a minimum of 2 hours before your film, then we can offer you a credit note for future use, minus the transaction fee.

    If you have booked tickets and a change to the Scottish Government COVID guidelines means we must close the cinema, we will offer you a credit note for future use, minus the transaction fee.

  • Will social distancing continue to be required in the cinema seating?

    Scottish Government guidelines no longer require us to ensure physical distancing in the cinema. Our seating plans have been reconfigured to our usual (pre-COVID) capacity.

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