Latest Updates

• I’ve booked tickets for a show at FTH – will it be going ahead?

  Following advice from the Scottish Government relating to social distancing measures to reduce the transmission of the virus (COVID-19), Falkirk Community Trust has taken the decision to close FTH.  Falkirk Community Trust will offer a full refund and have requested customers who have paid in cash or booked in person to email bookings@falkirkcommunitytrust.org with the name of the show, date, venue, and your own details.  Bookings made via our website or by phone will be refunded automatically.  Falkirk Community Trust will aim to process refunds as soon as we can.  FTH will be hosting some small-scale events in the next few months, following all government guidance on indoor events. Please check our website for up to date information on what events are going ahead.

• How long will FTH/Hippodrome Cinema be closed?

  FTH is starting to host some events subject to government guidance. Please check our website for updates. The Hippodrome has now reopened subject to government guidelines. More information and the full programme are available on our website.

• How do I book The Hippodrome?

  To comply with the Scottish Government’s Test and Protect scheme, we ask that visitors pre-book their tickets online or by calling 01324 506850.  Ticket sales will close 15 minutes prior to the screening. The full programme and advance sales are available on our website.  

• When will I gain entry to the cinema?

  We have adjusted our schedule to enable staff to thoroughly clean the cinema between screenings and we will aim to open the doors 30mins before the start time.

• Do I need to pre-book my tickets for The Hippodrome or can I still buy tickets on the door before the film starts?

  To comply with The Scottish Government Test and Protect Scheme pre-booking is now essential. Currently, we are unable to provide tickets on the door before screenings. It is worth noting that due to our reduced capacity that tickets are on a first-come-first-served, so we urge you to purchase as much in advance as possible. Ticket sales will close 15 minutes prior to the screening.

• I can’t pay by card, is there a way for me to pay in advance for Cinema tickets in person by cash?

  At this time, we can only take bookings over the phone or online, we can only accept card payments.

   

• Do I need to print out my cinema ticket?

  There is no need to print your ticket out at home.  You can just display it on your smart phone if you have one and show it to staff on arrival or quote a reference number if your booking was made over the phone.

• I have symptoms of Covid-19 / new tier restrictions mean I can’t attend but have pre-booked cinema tickets. Should I still attend? Will I get my money back?

  No, you should not attend the cinema. Please inform us at the earliest opportunity so we can try to resell your tickets. Unfortunately, we cannot offer refunds but if we know a minimum of 2 hours before your film, then we can offer you a credit note for future use, minus the transaction fee.

  If you have booked tickets and a change to the tier system means we must close the cinema, we will offer you a credit note for future use, minus the transaction fee.

• Do I need to give my details for Test and Protect/trace at The Hippodrome?

  All customers must provide their contact details when buying online or booking over the phone for us to be able to provide details to Test and Protect if necessary.

• Will you still be serving food and drinks at The Hippodrome?

  Yes. Our kiosk will still be serving the same delicious treats and hot drinks.  The Hippodrome offers a wide range of snacks, popcorn, ice cream, hot and cold drinks to help create an epic cinema experience for all.  You can pre-book our Tasty Treats packages when you book your tickets either online, in person or on the phone.

  Please ensure you take all wrappers, cans and/or bottles home with you and please also be respectful of other customers when enjoying your snacks.

• Can I bring my own food and drink to the Hippodrome to consume during a screening?

  Only food and drink purchased in the venue can be consumed there. We have a range of reasonably priced snacks and drinks available from the kiosk before each film.

• Do I need to wear a face covering at The Hippodrome?

  Yes. Face coverings are mandatory when entering and moving around the cinema unless you are exempt.  You can take your face covering off when only to eat and drink when in your seat.

• Will the staff be wearing face masks at The Hippodrome?

  Yes, to keep our staff and customers safe, our staff (unless exempt) will always be wearing masks.

• What safety measures do you have in place at The Hippodrome?

  The building itself has been subject to extensive safety testing and has also met the requirements of VisitScotland’s “Good to Go” accreditation. We have also introduced reserved seating to ensure we adhere to social distancing, as well as a one-way system, hand sanitiser stations, sneeze screens and an enhanced cleaning regime.

• Will the toilets be open at The Hippodrome?

  Yes, our toilets will be open.

• How many people can I attend the cinema with?

  We are following the current Scottish Government Guidelines which state that up to 10 people from up to 4 separate households can attend together.  Children under the age of 12 from these households do not count towards the total number of people permitted to meet or the maximum household numbers. Children under 12 do not need to maintain physical distance from others. Where an individual household includes more than 10 people, they can nevertheless meet as a single household even if the total number of people exceeds 10. Individual households must sit 1m apart while in the cinema.

• How will you manage social distancing in the cinema seating?

  Our ticketing system has been adjusted to ensure that there is 1m distance between groups in the cinema.  This means that we have less available seats than normal, and we are also using seating area on the balcony to ensure we have enough space between groups.

• I don't like the seats I have at the Cinema. Can I change them when I get in to the cinema or when the film starts?

  Please speak to a member of staff on duty on the day, if possible we can accommodate seat changes. This is not always possible but the team will help you if they can.

• I have access requirements and/or will need assistance during my visit to the Hippodrome

  Everyone is welcome at the Hippodrome and 2 designated wheelchair spaces have been retained in our seating plan. Please notify us at the time of booking and if you require additional information about our facilities and services please telephone 01324 506850 or email bookings@falkirkcommunitytrust.org or use the Neatebox welcome app.

  This section gives useful information on the specific access that Hippodrome offers to diverse audiences regarding our venue and programme.

  The entrance to The Hippodrome has a ramp and handrails. Wheelchairs can be accommodated in the lower auditorium (front row). Please advise Box Office staff when purchasing tickets if these are required.

  An adapted WC is located on the ground floor.

  There are designated disabled parking spaces on Hope Street and Hamilton Lane and in the nearby free carparks on Seaview Place, Register Street and Union Street.