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Statements and Updates

30 October 2020

Helix Visitor Centre Statement 31 October 2020

We are delighted to announce that the five star Helix Visitor Centre will fully re-open on Saturday 31st October.

The Kelpie Tours will restart from Saturday 7th November.

All venues have been subject to extensive safety testing following their prolonged closure due to the COVID-19 pandemic. They have also met the requirements of VisitScotland’s “Good to Go” accreditation to further assure visitors that the Visitor Centre is safe to visit.

Throughout lockdown The Helix Park has continued to provide an essential lifeline to the local community with space to exercise and enjoy the outdoors. As lockdown measures have eased we have re-opened The Plaza Café, toilets and Visitor Centre gift shop. We urge visitors to continue to follow the government advice to ‘plan ahead’ as our capacity will be reduced in the Visitor Centre and our car parks are very busy.

We’ve made some changes to ensure your visit is safe and enjoyable.

Making your Visit Safe
Entry to the park and visitor centre is free however, car parking charges will apply at the weekends for the main Helix car park. It is mandatory to wear a face mask indoors, although not when seated in the café. We will be asking our visitors and staff to continue to follow safety guidance around wearing a face covering, using the hand sanitiser provided, follow the new one way system and keeping distance from other visitors.  We have an enhanced cleaning regime throughout our sites, together with hand sanitisers and sneeze screens in our Café and Gift Shop. Where possible we kindly request customers use contactless card payments.

Test and Protect
In order to comply with the Scottish Government’s Test and Protect scheme, we ask that visitors who are eating indoors at the Visitor Centre provide their contact details when asked to by our friendly team.

“We are very excited to be opening our doors at The Helix Visitor Centre Café and retail shop. The Plaza Café and toilets are also now open. Things will look a little different due to the new safety measures we have put in place and we are urging all visitors to plan their visit in advance and we thank you for your patience and for supporting us to help protect our community and our staff.” Ben Mardall, Team Leader.

Opening Times

Visitor Centre: Open Wednesday to Sunday 10am-4pm. Last entry to café 3.30pm. Shop and toilets open until 4pm. We will be serving food but have a reduced menu on offer. To minimise numbers inside the building we kindly request that, where possible, only one person per party queues to order food. Seating indoors is strictly subject to availability .

Plaza Café: Weekend only 10.30am till 3.00pm

Plaza toilets: 7 days a week 10am till 4.00pm

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