Falkirk has moved out of the levels system. Everyone should continue to act carefully and remain cautious. Please find our latest COVID-19 updates here

Libraries

Latest Updates

  • Do I need to wear a face covering to come to the library?

    As the library is a public building, we ask that you wear a face covering of some kind to help keep us all safer.  Those who are exempt from wearing face coverings, are, of course, also welcome.

  • I have items on loan what should I do?

    You can pop along to any of our libraries to return your books, even if they were not borrowed from that library. We have renewed all items that were due for return during lockdown until October 4th 2021 and waived fines and hire fees.

    Now libraries have once again resumed regular opening hours, overdue fees have resumed. From October 4th 2021 items have once again begun to accrue overdue fees.

    Please do get your items back as soon as you can and do have a chat to our friendly staff if you have any problems.

    See more information about returning items.

  • Is there a charge for overdue items?

    Yes. While borrowing books and audiobooks is free, there is a charge if the items are returned late.

    Adult Books, Audiobooks, special interest DVDs (per day / part day): £0.10
    Children's Books Per day / part day: £0.05
    Adult & Children's DVDs Per day / part day: £0.45

    You can avoid overdues by renewing your items if you cannot get to a library. You can do this by calling or visiting us, or use the library catalogue. You can also ask us to send you a reminder email before your items go overdue. Please ask at the library about this.

  • I have tried to renew the items online in my account but it won't let me. Why?

    This could be for several reasons:

    • Someone else has put a hold on the item
    • You have accrued library fines from before lockdown and your account has been stopped
    • You have reached the maximum number of renewals allowed for an item

    PLEASE DO NOT WORRY. We renewed all items due during lockdown until October 4th 2021 and waived fines. If you have any charges or account issues, please get in touch, telling us your name and library card number, at libraries@falkirkcommunitytrust.org and we will get everything sorted out for you

  • I don't know my library PIN number

    If you provided your email address when you joined the library you can reset your membership PIN. When you do this, a secure link is sent to your email account. If you have not given us your email address, you will not be able to reset your PIN. In this instance, contact your library for help.

    Your PIN is used to log into the My Account area of the library catalogue, where you can renew books and place requests for items.

  • Can I request an item?

    Yes, you can.  Log into the My Account area of our library catalogue to request, or get in touch with your local library.  Pop over to our library catalogue and follow the instructions.  Once your books are available, we will contact you to come along to the library with your library card to collect them.

  • How long do I get to keep items I’ve borrowed?

    You get 4 weeks for books/audiobooks and 2 weeks for items with a waiting list.
    DVDs are loaned for 1 week at a time and there is a hire fee.

    If you want to keep an item for longer, you can renew it up to a maximum of 8 times.
    You can renew at the library, over the phone or on the library catalogue. You will need your library card number and PIN to renew on the library catalogue.

  • I have lost/damaged a library book

    Please don't worry, just get in touch with us. Pop into the library or give us a call. 

  • I have lost my library card

    If you lose your library card, you should let one of our libraries know as soon as possible. We will cancel your card to prevent anyone else from using it.

    When you next visit the library, please to bring some proof of identity and we will sort out a replacement card. There is a £1.50 charge for a replacement.

  • What is Click & Collect?

    We now have a Click & Collect service available where we choose a selection of books for you.  We will contact you when the books are ready to collect, just come along to the library and ask at the counter. 

  • Are there any resources my family can access online?

    Our Libby app has a great selection of books, audiobooks and magazines for adults, teens and children that you can access for free. Find out how to get started

  • How do I join the library?

    It’s absolutely free to join the library. Either visit your local library with some ID that features your name and address OR you can join online. 

  • Will the Home Library Service still visit?

    Yes, our Home Library Service is still operating.  If you are interested in using the Home Library Service you can find more details here.

  • My family member can’t get into the library / My family member is shielding. Is there a service for them?

    Yes, they may be eligible for our Home Library Service.  It is available for those people who cannot usually get to a library (for example because of long term ill health or frailty) and we deliver a bag of books to their house every 3 weeks.  We have extended this service to those people who are, or have been, shielding.  If you would like to be added to the waiting list, please email with your name and address to libraries@falkirkcommunitytrust.org We also have a great selection of books, audiobooks and magazines for adults, teens and children that you can access for free online through our Libby app.

  • Can I use your printing, copying or public pc services?

    Yes. We can photocopy items for you. You can also use library PCs and print documents. If you are a library member you can book a PC in advance. If you are not a member, you can join or use as a guest, but you will require ID that features your name and address.

    Copying charges:
    • A4 Black & White Per Page: £0.25
    • A3 Black & White Per Page: £0.40
    • A4 Colour Per Page: £0.45
    • A3 Colour Per Page: £0.80

    .

  • I need a new bus pass/to renew my bus pass. When can I do that at Falkirk Library?

    Falkirk Library are offering the bus pass service by appointment only.  Please contact Falkirk Library on 503605 to arrange an appointment.

  • Where can I get my hearing aid batteries?

    We have a small supply of the most common hearing aid batteries which we will have available for collection in our libraries.  All you need to do is bring in your hearing aid book for us to see (we will not be signing it). If you can’t get into one of our libraries easily (or you have a less common type of battery), then you can get new batteries posted out to you from the Audiology department – either go to https://nhsforthvalley.com/health-services/az-of-services/audiology-services/ or phone 01786 434171.

  • Can I come in to study?

    We now have study spaces available at our libraries.  To keep us all safe, there will be a wider area between each study space than before.

  • How can I book a community room?

    Please get in touch with libraries@falkirkcommunitytrust.org if you would like to book a community room.

  • When will library activities resume?

    After more than a year without any activities, we've been slowly bringing back library events. We’ve scheduled a few activities in our libraries that have separate rooms to allow lots of space for everyone. We hope to add more Bookbug Sessions and other events at the rest of our libraries over the next couple of months. Please check our social media channels and our Groups and Events page.

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