Falkirk is currently in level 4 with reduced services and facilities available. Please find our latest COVID-19 updates here

Libraries

Latest Updates

  • I have DVDs on loan, will I be charged more hire fees?

    No. If your DVD was due for return while we were closed, you won't face any additional fees. Just return it as soon as you can to any of our Click & Collect libraries.  You won’t need a collection slot, but we may ask you to wait outside the door until there is space for you to come in.  Please be aware that our opening hours have changed, and check these before coming along.  We have renewed all items due during lockdown until May 31st 2021 and waived fines and hire fees.  If you have any charges or account issues, please get in touch, telling us your name and library card number, at libraries@falkirkcommunitytrust.org

  • I have tried to renew the items online in my account but it won't let me. Why?

    This could be for a number of reasons:

    • You have hit the limit of the number of times an item can renewed
    • Someone else has put a hold on the item
    • You have accrued library fines and your account has been stopped

    PLEASE DO NOT WORRY. We renewed all items due during lockdown until May 31 2021 and waived fines. If you have any charges or account issues, please get in touch, telling us your name and library card number, at libraries@falkirkcommunitytrust.org and we will get everything sorted out for you

  • What will happen to the books I have on hold just now?

    Your hold requests will remain active. 

    If you have a book awaiting pick up we will contact you as soon as we reopen your local library to arrange a collection slot

  • I don't know my library PIN number

    If you provided your email address when you joined the library you can reset your membership PIN. When you do this, a secure link is sent to your email account. If you have not given us your email address, you will not be able to reset your PIN.

    Your PIN is used to log into the My Account area of the library catalogue, where you can renew books and place requests for items.

  • Your library sounds amazing. I'd love to join, can I do that at the moment?

    Brilliant!  Go to https://www.falkirkcommunitytrust.org/learning/libraries/join-your-local-library/ for simple joining instructions.

  • Are there any resources my family can access online?

    We have a great selection of books, audiobooks and magazines for adults, teens and children that you can access for free online. Find details about our OverDrive service.

  • My family member can’t get into the library / My family member is shielding. Is there a service for them?

    Yes, they may be eligible for our Home Library Service.  It is available for those people who cannot usually get to a library (for example because of long term ill health or frailty) and we deliver a bag of books to their house every 3 weeks.  We have extended this service to those people who are, or have been, shielding.  If you would like to be added to the waiting list, please email with your name and address to libraries@falkirkcommunitytrust.org  .  We also have a great selection of books, audiobooks and magazines for adults, teens and children that you can access for free online. Find details about our OverDrive service.

  • I have items on loan what should I do?

    You can pop along to any of the Click & Collect libraries to return your books.  You won’t need a collection slot, but we may ask you to wait outside the door until there is space for you to come in.  Please be aware that our opening hours have changed, and check these before coming along.  We have renewed all items due during lockdown until May 31st 2021 and waived fines. If you have any charges or account issues, please get in touch, telling us your name and library card number, at libraries@falkirkcommunitytrust.org

     

  • What is Click & Collect

    We now have a Click & Collect service available where we choose a selection of books for you or you can request books from our library catalogue .  We will contact you when the books are ready to collect so you can book a collection slot.  Once you’ve booked a collection slot, you turn up on the day, wait outside until we invite you in, then we show you where to collect your books and you leave.  It’s simple, safe and straightforward.  See here for more information. 

  • Can I request an item?

    Yes, you can.  Pop over to our library catalogue and follow the instructions.  As we will not be moving items between library buildings, you can only request books that are available from the library you will be visiting to collect them from.  Once your books are available, we will contact you with information on how to book a collection slot.

  • Face covering

    Do I need to wear a face covering to come to the library?

    As the library is a public building, we ask that you wear a face covering of some kind to help keep us all safer.  Those who are exempt from wearing face coverings, are, of course, also welcome

     

  • Returns

    Can I come in to return my books?

    Yes.  You do not need to book a slot to return your books.  You may have to wait outside until a staff member lets you in, but you can then just put your returned books into our returns box.  Returned items will be quarantined for 72 hours, so items may show on your ticket for up to a week after you return them

  • Printing, photocopying and public pcs

    Can I use your printing, copying or public pc services?

    We’re very sorry, but these services are not available at the moment.  We will be adding them as soon as possible and we will let you know on social media and on the Falkirk Community Trust website when our library buildings will be more fully reopened.  Please do check our website for further updates.

  • Full opening

    I’m really keen to browse your shelves.  When will you reopen fully?

    We are working hard to get the library buildings reopen for browsing as soon as possible.  We will let you know on social media and on the Falkirk Community Trust website when our library buildings will be more fully reopened.  Please do check our website for further updates.

    If your enquiry is urgent then please contact libraries@falkirkcommunitytrust.org

     

  • I need a new bus pass/to renew my bus pass. When can I do that at Falkirk Library?

    We’re sorry, but libraries are not doing bus passes currently.  Falkirk Council are organising all bus passes at the moment and they can be contacted by phone on 01324 506070 or by going onto their website for more information. 

  • Where can I get my hearing aid batteries?

    We have a small supply of the most common hearing aid batteries which we will have available for collection in our Click & Collect libraries.  All you need to do is bring in your hearing aid book for us to see (we will not be signing it). If you can’t get into one of our libraries easily (or you have a less common type of battery), then you can get new batteries posted out to you from the Audiology department – either go to https://nhsforthvalley.com/health-services/az-of-services/audiology-services/ or phone 01786 434171.

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