16 March 2020

Coronavirus FAQ's

I’ve booked tickets for a show at FTH – will it be going ahead?

Following advice from the Scottish Government relating to social distancing measures to reduce the transmission of the virus (COVID-19), Falkirk Community Trust has taken the decision to close FTH.  Falkirk Community Trust will offer a full refund and have requested customers who have paid in cash or booked in person to email with the name of the show, date, venue and your own details.  Bookings made via our website or by phone will be refunded automatically.  Falkirk Community Trust will aim to process refunds as soon as we can.  FTH will remain closed indefinitely and will re-open in accordance with Scottish Government advice.  We will post updates on our website.

Can I freeze my membership (i.e. Health and Fitness, Softplay, Golf)?  

Membership fees will be frozen automatically throughout the closure, and so service users do not need to take action on this.  Anyone who has paid for classes or other services that cannot be delivered will be contacted to arrange a refund. 

I have paid my March direct debit for the entire month, what will happen to the remainder of the month I have paid for?

We will ensure every member still receives the remaining 14 days for the month of March. Going forward, how we action this will depend on the date of reopening.  So, if we reopen in the middle of a month - 15th, we won’t charge any additional money and take the direct debit the following month.

I have an Active Forth membership.  I do have underlying health issues.  If I freeze my membership, will I have to be re-referred by my GP? 

Yes, you can freeze your membership.  Please use the process above.  You may require to contact your GP upon re-joining, depending on the nature of your health condition and the length of time you wish to freeze.  

My child’s sports/swimming lessons have been cancelled, will I get a refund?

Yes you will receive a refund.  Please email with your name, activity, date and venue to facilitate this. 

How long will FTH/Hippodrome Cinema be closed?

They will be closed until further notice. Please check our website for updates. 

Are the Step Forth Walks still going ahead?

No, the Step Forth Walks have been cancelled until further notice, but you can still enjoy a walk in The Helix, Callendar Park and Muiravonside Country Park.  Please note that the toilets at these sites will be closed. 

My library books are overdue.  What should I do?

Please don't worry about library late fines or your books going overdue.  We have extended loan periods where possible and will update our records when we return.  If you have any questions about library items please email us at                                                          

Bus pass applications at Falkirk Library
This service has been suspended as no concessionary travel passes are being issued by Transport Scotland at the moment. We will update you when applications are once again being processed. Further information will be made available here

I have an Afternoon Tea voucher which expired at the end of March 2020.  Will this be extended?        
Yes, we will extend the voucher for another six months beyond the expiry date.


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