News

10 July 2020

Coronavirus FAQ's

When will the toilets be reopening at the play parks (and other areas e.g. golf course, tennis courts)?

We have provisionally set dates for the reopening of our outdoor toilets this month, however these are subject to the necessary safety requirements and tests being carried out locally in conjunction with Falkirk Council.

Falkirk Community Trust’s plan to reopen facilities takes into account the needs of our community along with restrictions on the number of customers and staff we can accommodate safely. People are at the heart of everything we do and we will only reopen facilities when it is safe to do so.


Why is Bo’ness Recreation Centre not opening?

As lockdown begins to ease across Scotland, the Trust is preparing plans for a phased reopening of venues, in line with the Scottish Government’s ‘Routemap’. Our plan to reopen takes into account the needs of our community along with restrictions on the number of customers and staff we can accommodate safely.

With this in mind, although we have provisionally set dates for reopening of some of our sites, these dates are all subject to Scottish Government guidance, the R number value and further safety and hygiene tests carried out locally.

As Bo’ness Recreation Centre is a large and complex building, in addition to COVID-19 guidance, we must also follow several technical processes to make the building safe for public and staff use. We are taking a careful, measured, phased approach to reopening and at this time we are unable to identify potential opening dates for Bo’ness Recreation Centre. As soon as we are in a position to announce a date to reopen we will do this via our social media channels and website, so would urge you to keep up to date this way.

 

What play parks are now open?

The Scottish Government advised on 18th June play parks can open. You can now access the play parks at the Helix Park, Callendar Park, Kinneil Estate and Muiravonside Country Park.

What safety measures are in place at the play parks?

We have put in place stencils on the ground to encourage social distancing and have signage up to encourage parents/carers to:
1. Supervise you child closely
2. Observe social distancing
3. Toilet facilities remain closed
4. Please bring hand sanitiser to use after touching shared equipment in the park

Why is there no toilet or changing facilities available at the parks?

In line with Scottish Government guidelines announced on 28 May, the toilets at our parks will remain closed.

How can I safely socially distance if the park is busy?

If you are not comfortable with the volume of visitors at the playpark and feel unsafe then you may wish to return at another time. As the parks are open we cannot and don’t have the staffing capacity to manage numbers using the parks.

Is the Plaza Café at the Helix and the kiosk at Callendar Park opening too?
Our cafes and kiosks currently remain closed. 

Will you be providing hand sanitisers or other PPE for customers at parks?

No, unfortunately we won’t have hand sanitisers available at the parks as it’s likely they would be stolen, we are therefore requesting that users of the parks bring their own and do not share with others.

 Are there any traffic/parking restrictions in place at these venues?

The car parks are open across all our parks. 

Can we bring our own picnic?

Yes, but for your own or take away items, please be mindful of leaving litter behind and either bin it or take it home with you.

 Will Beauty and the Beast go ahead as planned?

After careful consideration and in light of the most recent guidelines issued by the Scottish Government, it is with enormous regret that we have made the difficult decision to postpone the 2020 pantomime, Beauty and the Beast. However we are not saying goodbye completely, as the pantomime will be back for our Christmas season in 2021.

We are in the process of finalising the schedule for next year and our Box Office team will then be contacting everyone who has booked tickets for Beauty and the Beast as soon as possible with options to transfer your booking to 2021; you may wish to review your booking and other options including refunds and credit towards tickets for other shows will be also be available. In the meantime please bear with us and thank you for your support and patience.

There is an increase of litter in your parks and other areas, how are you dealing with this?

We are aware and of course disappointed in the level of litter our staff are having to clear up across our parks. we have put up posters asking visitors to kindly bin or take their litter home with them. If a person is found guilty of the offence they can be issued with a fixed penalty notice of £80 or could potentially be prosecuted and risk a fine of up to £2,500.

When will you be re-opening the play parks?

In line with the Scottish Government announcement made 18th June, we will be opening our play parks (Helix Park, Callendar Park and Muiravonside Country Park ) on the 29th June. 

Are you re-opening Callendar Park’s 3 Par Course? 

For the time being, Callendar Park Par 3 Course remains closed and will open when it is safe to do so. 

Why are you opening Grangemouth Golf Course and not the Par 3 course at Callendar Park?                 

Unlike Grangemouth Golf Course, the Park Par 3 is more of a recreational activity and transactions are largely cash based, which we are discouraging.  Additionally, users of this course do not usually visit with their own equipment, which goes against the safety measures in place at Grangemouth.   

Can I visit the Kelpies now? 

The Helix Park remains open to the local community who have been using the park as part of their daily exercise.  The café and visitor centre at the Kelpies remain closed as do the play park, toilet and catering facilities beside the lagoon. 

Will the toilets and car parks at The Helix and Callendar Park be re-opening this weekend?                   

In line with Scottish Government guidelines announced on 28 May, the toilets at our parks will remain closed.  We will be re-opening our car parks on Friday 29 May at The Helix (small car park) and Callendar Park.               

What safety measures are you putting in place at Grangemouth Golf Course?

Keeping customers and staff healthy is our priority, so we'll be implementing some changes to keep you all safe.  These have been based on guidance from the PGA, SGU and BIGGA as well as Government guidance.  As these change, the proposed work and operating plans will also change so that we can ensure we follow best practice.  For more detail and the full operating plan, please click here                    

Guidance is available both online and at the course to help things go smoothly during the recovery period. New season ticket applications are welcomed and can be purchased at the pro shop on site with a credit or debit card.

The Scottish Government announced today that outdoor Tennis courts can open. When will the courts at Dollar Park and Zetland Park re-open to the public?

Further to guidance announced by the Scottish Government on 28 May 2020, Falkirk Community Trust are pleased to confirm that the tennis courts at Zetland Park and Dollar Park have been reopened for public use from noon on 29 May.

The safety and wellbeing of our staff and customers is a priority and in order to re-open safely. For full guidance notes for safe play please visit https://www.falkirkcommunitytrust.org/sport/tennis/

Can I book a time to play on the tennis courts?

No, sorry. In recognition of the premium placed on useable outdoor spaces at this point, the courts will be opened to all members of the public to use on a first come basis at this time.

Can I book courts as normal using the ClubSpark system at this time?

Sorry, no - the courts will be available on a first come basis.

I have a tennis membership with the trust. Will I have priority on the courts?

Sorry, no - the courts will be available on a first come basis.

I have pre-paid my membership, what will happen to this?

We have taken the decision to freeze all membership categories and court bookings at this time. When the courts can re-open normally we will extend memberships accordingly. Should the current situation be extended significantly we may review this.

Why have you taken this decision?

We have reviewed the latest guidance from the Scottish Government, the LTA, Tennis Scotland and the recommendations from HSE. With no handwashing or hand sanitising facilities available at either location this is the only safe way to reopen the facilities.

How long can I play on the courts?

We are unable to restrict the playing time on the courts at this time. We would encourage all users to be mindful that others may wish to use the facilities.

Please also note that there are no toilet facilities available at these courts.

I’ve booked tickets for a show at FTH – will it be going ahead?

Following advice from the Scottish Government relating to social distancing measures to reduce the transmission of the virus (COVID-19), Falkirk Community Trust has taken the decision to close FTH.  Falkirk Community Trust will offer a full refund and have requested customers who have paid in cash or booked in person to email bookings@falkirkcommunitytrust.org with the name of the show, date, venue and your own details.  Bookings made via our website or by phone will be refunded automatically.  Falkirk Community Trust will aim to process refunds as soon as we can.  FTH will remain closed indefinitely and will re-open in accordance with Scottish Government advice.  We will post updates on our website.

Can I freeze my membership (i.e. Health and Fitness, Softplay, Golf)?  

Membership fees will be frozen automatically throughout the closure, and so service users do not need to take action on this.  Anyone who has paid for classes or other services that cannot be delivered will be contacted to arrange a refund. 

I have paid my March direct debit for the entire month, what will happen to the remainder of the month I have paid for?

We will ensure every member still receives the remaining 14 days for the month of March. Going forward, how we action this will depend on the date of reopening.  So, if we reopen in the middle of a month - 15th, we won’t charge any additional money and take the direct debit the following month.

I have an Active Forth membership.  I do have underlying health issues.  If I freeze my membership, will I have to be re-referred by my GP? 

Yes, you can freeze your membership.  Please use the process above.  You may require to contact your GP upon re-joining, depending on the nature of your health condition and the length of time you wish to freeze.  

My child’s sports/swimming lessons have been cancelled, will I get a refund?

Yes you will receive a refund.  Please email bookings@falkirkcommunitytrust.org with your name, activity, date and venue to facilitate this. 

How long will FTH/Hippodrome Cinema be closed?

They will be closed until further notice. Please check our website for updates. 

Are the Step Forth Walks still going ahead?

No, the Step Forth Walks have been cancelled until further notice, but you can still enjoy a walk in The Helix, Callendar Park and Muiravonside Country Park.  Please note that the toilets at these sites will be closed. 

My library books are overdue.  What should I do?

Please don't worry about library late fines or your books going overdue.  We have extended loan periods where possible and will update our records when we return.  If you have any questions about library items please email us at libraries@falkirkcommunitytrust.org                                                          

Bus pass applications at Falkirk Library

This service has been suspended as no concessionary travel passes are being issued by Transport Scotland at the moment. We will update you when applications are once again being processed. Further information will be made available here

I have an Afternoon Tea voucher which expired at the end of March 2020.  Will this be extended?       

Yes, we will extend the voucher for another six months beyond the expiry date.

 

                 

                                                                   

 

 

 

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