News

16 March 2020

Coronavirus FAQ's

I’ve booked tickets for a show at FTH – will it be going ahead?

Following advice from the Scottish Government relating to social distancing measures to reduce the transmission of the virus (COVID-19), Falkirk Community Trust has taken the decision to close FTH.  Falkirk Community Trust will offer a full refund and have requested customers who have paid in cash or booked in person to email bookings@falkirkcommunitytrust.org with the name of the show, date, venue and your own details.  Bookings made via our website or by phone will be refunded automatically.  Falkirk Community Trust will aim to process refunds as soon as we can.  FTH will remain closed indefinitely and will re-open in accordance with Scottish Government advice.  We will post updates on our website.

Can I freeze my membership (i.e. Health and Fitness, Softplay, Golf)?  

Membership fees will be frozen automatically throughout the closure, and so service users do not need to take action on this.  Anyone who has paid for classes or other services that cannot be delivered will be contacted to arrange a refund. 

I have paid my March direct debit for the entire month, what will happen to the remainder of the month I have paid for?

We will ensure every member still receives the remaining 14 days for the month of March. Going forward, how we action this will depend on the date of reopening.  So, if we reopen in the middle of a month - 15th, we won’t charge any additional money and take the direct debit the following month.

I have an Active Forth membership.  I do have underlying health issues.  If I freeze my membership, will I have to be re-referred by my GP? 

Yes, you can freeze your membership.  Please use the process above.  You may require to contact your GP upon re-joining, depending on the nature of your health condition and the length of time you wish to freeze.  

My child’s sports/swimming lessons have been cancelled, will I get a refund?

Yes you will receive a refund.  Please email bookings@falkirkcommunitytrust.org with your name, activity, date and venue to facilitate this. 

How long will FTH/Hippodrome Cinema be closed?

They will be closed until further notice. Please check our website for updates. 

Are the Step Forth Walks still going ahead?

No, the Step Forth Walks have been cancelled until further notice, but you can still enjoy a walk in The Helix, Callendar Park and Muiravonside Country Park.  Please note that the toilets at these sites will be closed. 

My library books are overdue.  What should I do?

Please don't worry about library late fines or your books going overdue.  We have extended loan periods where possible and will update our records when we return.  If you have any questions about library items please email us at libraries@falkirkcommunitytrust.org                                                          

Bus pass applications at Falkirk Library
This service has been suspended as no concessionary travel passes are being issued by Transport Scotland at the moment. We will update you when applications are once again being processed. Further information will be made available here

I have an Afternoon Tea voucher which expired at the end of March 2020.  Will this be extended?        
Yes, we will extend the voucher for another six months beyond the expiry date.

 

Sign Up

Create a MyFCT account to save upcoming events and classes, and get recommendations tailored for you.

Sign up via Email or Sign up with Google

Already have an account? Log in

Back

About You

Enter your basic account information below. You'll use this to sign-in in future and on different devices.

Almost there!

Let us know your interests to get started on recommendations, and receive our top picks via email. Email preferences can be tailored in your account dashboard.

Keep me updated about the following:

Skip this step

Welcome to MyFCT!

You're all set! You can now use the heart icon to save events and classes to remember for later. Use the heart icon in the header to access your MyFCT account.

Go to My FCT Back to browsing

Sign In

Please sign-in to see your saved events and recommendations.

Sign in via Email or Sign in with Google

No account? No problem! Get started

Back

Sign in to My FCT

Please enter your email address and password.

Share this

Page added!

has been added to your preferences.

Page removed!

has been removed off your preferences.

Welcome to Falkirk Art's Checkout

This is your basket area and allows you to add film, event and theater bookings and then checkout and pay all in one place. 

New Customer?
Welcome - simply create your account today.

Existing Customer?
Great - simply browse through our range of items and add them to your basket.

Back

Forgot Your Password ?

No problem! If you've already registered with us, simply enter your email address and we'll email you a brand new one.

Once you've pressed, "SEND PASSWORD" check your email, copy and paste the details the next time you sign in.